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Citizen Terminals

Your City Council always close to you

Telematic services provided through the Terminals make the citizen's access to the electronic administration easier using already known devices due to their frequent use in every day life (banks, transport, car-parks, motorways, etc.). The Citizen Terminals are integrated within the local management systems and they make the simplification and rationalization of the processes possible, and the municipal services more accessible.

Specific objectives

  •  To open a new channel for easy-to-use services and citizen's approval.
  •  To offer an integral service to citizens: payments, certificates, consultations, administration procedures, etc.
  •  Integration with the municipal information systems: Integrated Position of the Citizen.
  •  To improve the access to municipal services. Extended timetables and access.
  •  To make the use of the new technologies easier to citizens (cash points-web).
  •  To improve the efficiency and quality of the municipal services with the intensive use of the Citizen Card.
  •  To rationalise tasks and costs when giving services taking advantage of the Citizen card synergies.
Results

  • Opening a new channel to offer municipal services that are already established in Spanish society.
  • Frequent use for any type of payment.
  • Great acceptance by the citizen because they are easy to use.
Presentation  video