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Change of PIN number

Citizens have the possibility of changing the Citizen Card PIN number using the Citizen Terminals  distributed throughout the city. The steps to change the PIN number from any of the Citizen Terminals are the following:
  1. Enter in the menu of "OTROS SERVICIOS" (Other Services).
  2. Select the option of "CAMBIO DE PIN  TARJETA CIUDADANA" (Change of Citizen Card PIN Number).
  3. Insert the card in the cash-points.
  4. Enter and confirm the new password
  5. Enter and confirm the new PIN number
In case you lose or forget the PIN number, you can:

  • Apply through the City Council's Web for the PIN code delivery or communication by electronic mail or mobile SMS text.
  • Physically appear in any Citizen Services Offices with his card so once the ownership has been credited, a new PIN code will be assigned from the Citizen Terminals.